FAQ

Who makes the jewelry?

We have various suppliers of jewelery both within and outside the EU. Since our concept is built around Korean trends, most jewelery is bought and produced in Asia, including China and South Korea.

Is your jewelery hypoallergenic?

All our jewelery is 100% nickel free. However, should you be particularly sensitive to other metals , you can use our sorting function and choose, for example, "925 Sterling Silver"

"Allergy friendly" means that the jewelery is free of nickel, lead and cadmium metals.

when you order the jewelery outside the EU, what social responsibility are you trying to take?

We try to reduce CO2 from shipping as little as possible by making few orders in larger total quantities. However, we hope that in time it will be an opportunity to find a jewelery maker within the country who can produce the designs we have on the platform. At present we are working on donating against the CO2 emissions we forego, this will later be elaborated on a separate page under CSR.

When will I receive my goods?

You can read about everything regarding shipments and delivery under the section Delivery & Returns.

My item has just arrived and unfortunately it is broken, what do I do here?

You can read everything about your right of complaint under the Purchase Act and our section Complaints under Terms & Conditions.

I have regretted my purchase - what do I do?

You can always cancel your order and send it back, you can read everything about your right of cancellation under Terms & Conditions.